About Us

We’re a boutique domiciliary care and lifestyle support service based exclusively in Kensington and Chelsea.

We deliver a highly personalised, discreet, and holistic approach to in-home support, tailored to support individuals who value quality, consistency, and elevated standards of care.

Senior Concierge provides a refined alternative to traditional care – combining practical assistance with lifestyle enhancement to enable people to remain safe, comfortable, and independent in their own home.

Our Purpose

1

To help you spend more meaningful, quality time at home, because that’s where you thrive.

2

Reduce the likelihood of falls and avoidable incidents.

3

To feel less like a service and more like an extended family member, through trust and continuity.

ALL OUR STAFF ARE DBS CHECKED

Who We Are

Each member is carefully selected and meticulously trained, not only in care delivery but in emotional intelligence, communication, and refined service.

Joeline Garner-Joel

CEO

Joeline’s career has been defined by an uncompromising commitment to excellence in service – both in health and social care, and previously in high-end hospitality. Senior Concierge is, ultimately, a reflection of her lifelong dedication to people.

Read Joeline’s story →

Nick Pomeroy

Chairman

Nick has over 45 years’ experience working in the financial services sector in the City of London, performing a varied number of roles within the global insurance and reinsurance market, predominantly at Lloyd’s of London. Nick has lived in or around the Royal Borough his whole life.

Phillip Weddell

Senior Support Worker

My journey into care began during the first wave of COVID-19, when I witnessed firsthand the extraordinary compassion, dedication, and professionalism of the nurses caring for my father. Their impact left a lasting impression on me and inspired a deep commitment to pursuing a career in healthcare and supporting others through some of the most vulnerable moments of their lives.

Driven by this passion, I began my nursing training. Throughout my first and second years, the placements I undertook provided valuable clinical knowledge, practical skills, and a strong foundation in person-centred care. These experiences reinforced my belief that high-quality care is built not only on professional competence but also on kindness, dignity, and genuine human connection.

My experience in care has allowed me to support individuals and families, including my own, through some of the most difficult and life-changing circumstances they may ever face. This has included working alongside people navigating serious diagnoses and significant changes in health, where empathy, emotional sensitivity, dignity, and clear communication were essential. Supporting individuals at vulnerable points in their lives strengthened my ability to remain compassionate, calm, and person-focused, even in highly emotional situations.

Before beginning the final year of my studies, I made the difficult but important decision to pause my degree in order to become the primary carer for my mother for two and a half years. While challenging, this experience deepened my understanding of the physical, emotional, and practical support that individuals and families require during periods of uncertainty. It further strengthened my compassion, resilience, adaptability, and commitment to delivering truly person-centred care.

Working alongside Joeline at Senior Concierge feels like a natural continuation of my journey in care. Together, we share a commitment to providing exceptional support that enables individuals to maintain their independence, dignity, and quality of life, while offering reassurance and peace of mind to their families.

Evgenia Galinskaya

Senior Lifestyle & Wellbeing Advisor

I’ve seen ageing take many forms – in hospitals, in care settings, and within my own family. What I’ve learned is that identity, connection, and dignity do not have to fade alongside physical health.

I grew up very close to my mother and grandmother, remaining especially close to my grandmother well into her nineties. That relationship shaped how I see later life: not as a stage defined by loss, but as a continuation of the person someone has always been.

After moving to the UK as a teenager, I worked in a nursing home alongside my studies. Later, while studying medicine at Cambridge, I volunteered with a bed-bound local resident, helping with practical tasks and companionship at home. Those experiences taught me how deeply wellbeing depends on familiarity, human connection, and simply being seen and heard.

I later qualified as a doctor in 2008. During my NHS training and subsequent clinical work, I cared for many older patients across both hospital and GP settings, working alongside multidisciplinary teams supporting medical and social needs alike. Time and again, I met people who were medically stable but profoundly isolated, often lacking consistent day-to-day support. Those experiences strengthened my belief that meaningful care is not only medical – it is also about dependable presence, continuity, and helping people remain themselves in the place they feel most comfortable: home.

Although I stepped away from clinical practice in 2013 to pursue non-clinical work, I remain on the GMC register, and my commitment to supporting older people has never left me. Over the years, I’ve continued helping elderly neighbours with practical support, companionship, and everyday problem-solving – something I still find deeply rewarding. My ten-year-old daughter has also developed an interest in caring for older people, which means a great deal to me.

People often describe me as patient, kind, and supportive, with a calm, solutions-focused medical mindset – and the judgement to know when to use it, and when simply listening matters more.

What drew me to Senior Concierge was Joeline’s story and the standard of care she has created. Like her, I believe later life should remain rich in comfort, connection, and independence – lived on one’s own terms, at home, with dignity and the right support close by when needed.